BNPL Terms and Conditions

Buy Bow Pay Later (BNPL) Programme

DAIKIN MALAYSIA SALES & SERVICES (DMSS) enables user to place equipment order, installation, and cleaning through e-commerce platform /or mobile application whereby user will be connected with Daikin’s third party service providers for such supply equipment, installation and cleaning services.

The supply equipment, and installation and cleaning services that such third party service providers will provide to you shall be described and listed in the application. Daikin will warrant a limited product warranty according to the BNPL packages purchased by the user. The warranty will start from date of installation completion subject to terms and conditions as determined by DMSS from time to time.

DMSS is not responsible for any act, omission, default or negligence of any third party service in providing services to the user as any liabilities, damages, or claims relating to such act, omission, default or negligence shall be fully borne by the third party service provider except as expressly provided herein.

In the event DMSS provides hypertext links to other locations on the E-Commerce or/ Mobile application, such as done strictly for information purposes only. DMSS gives no endorsement or approval for any third party or their advice, opinions, information, products or services. DMSS shall not be responsible and makes no warranties in respect of the contents of the websites, the third parties named therein or their products or services. Linking to any other website or page shall be at user sole risk and DMSS shall not be responsible or liable for any damages suffered by any person in connection with this linking.

1. Eligibility & Participation

1.1 Membership is free. Only individual above the age of eighteen (18) year may apply to be a member.

1.2 Daikin BNPL programme is open to all existing credit card holders of joining banks including of Public Bank (PBB), Maybank Bank, and Hong Leong Bank (HLB).

1.3 DMSS has the sole discretion to exclude any persons from participating in the BNPL programme without any obligation to furnish any notice and/or reason.

2. Order Processing

2.1 Upon receiving the product(s), the service providers shall progress with Installation work and update “installation complete” status. The installation work is available during Monday to Saturday, except Sundays and Public Holidays. Customers are allowed to choose the installation date from 8th to the 60th day from the purchase date regardless of weekend or public holiday. The installation period will be from 10am to 4pm.

2.2 Delivery to Post Box is strictly not allowed.

3. Standard Installation

3.1 The third party service provider shall install the appliance at the customer premise at no charge subject to scope of work listed in Appendix A. However, DMSS will inform the customer additional charges incurred if there is additional piping length, additional accessories required during installation at site.

3.2 The third party service provider shall install the appliance at the manufacturing recommended location to allow for serviceability and safety.

3.3 DMSS shall only install the appliance upon the credit application is approved and 1st payment is made via the payment gateway.

4. Refund Policy

4.1 All payments made by the Customer towards this Agreement including the first BNPL processing fee and advance monthly, if any, is not refundable provided that the order is cancelled by the Customer in writing, prior to the installation of the Appliance. Upon receiving such request, Daikin Malaysia Sales & Service Sdn Bhd will process the refund as stated below:

Mode of refund payment to the Customer via online transfer (fund transfer from bank to bank).

4.2 The duration of refund period within thirty (30) working days.

5. No Transfer, Sublease, Resale or Rental of the Appliance

5.1 The Customer shall not attempt to transfer, sublease, resell or rent the Appliance to any third party throughout the BNPL plan or the instalment plan, as the case may be. Loss of Appliance or attempts to transfer, sublease or resell the Appliance amounts to a breach of this Agreement which warrants legal action.

6. Cooling-Off Period

6.1 A period of time after a sale contract is agreed during which the buyer can cancel the contract without incurring a penalty. Cooling-off period for any instalment plan will be seven (7) working days whereby installation will only be done after cooling-off period unless customer agrees to waive this clause.

7. Termination of this Agreement

7.1 The Customer shall not terminate this Agreement prior to the expiration of the BNPL. If the Appliance is not returned to Daikin Malaysia Sales & Service Sdn Bhd, this Agreement shall remain in force and the Customer shall be liable to pay the monthly instalment in full until the expiry of the BNPL, as the case may be.

7.2 Daikin Malaysia Sales & Service Sdn Bhd reserves the absolute right to terminate this Agreement at any time during the BNPL, as the case may be, by giving thirty (30) days’ notice to the Customer, and retrieve the Appliance under the following circumstances: -

(i) Poor environmental conditions, abnormal usage of the Appliance, transfer and/or sublease of the Appliance, unauthorized modification of the Appliance; or

(ii) Breach of any other terms of this Agreement by the Customer.

8. Delivery Policy

8.1 Delivery normally takes 7 to 14 working days (West Malaysia only) from the date of confirmed order. Specifically, the confirmed order status will be updated to “installation scheduled” and the successful delivery need to be signed by the recipient. In the event that Product(s) ordered have not been received after 14 working days following the confirmation of order, please contact Daikin Malaysia Call Center at +1300-88-324 546 (DAIKIN).

8.2 The Service Provider must ensure the Authorised Recipient appointed by the customer acknowledges the delivery by signing at the e-Delivery Order upon receiving the product(s).

9. Damaged or Defective goods

9.1 If there are any discrepancies as compared to the Delivery Order or damages, the Service provider shall request the Authorised Recipient to write the actual physical quantity or the condition of goods received on the Delivery Order; and sign-off with his/her name and identity card number.

9.2 For any delivery inquiries or complains, the customers can contact customer service at +1300-88-324 546(DAIKIN).

10. Delayed delivery

10.1 In the event that the service providers give notice to the Customer that it is unable to deliver any of the Product(s) or any instalment of the Product(s) at the scheduled time or appointment, the service providers shall notify the Customer on its option whether the Customer wants to change the new appointment of installation.

11. Undeliverable package

11.1 If the Customer fails to take delivery of the Product(s), Daikin Malaysia Sales & Service Sdn Bhd shall be entitled, upon giving verbal or written notice to the Customer for reschedule delivery and may incurred charges to customer. These terms and conditions may be amended from time to time and shall be effective upon agreement by the Parties. The updated terms and conditions may also be posted in the Mobile Application.

12. Periodical Cleaning contract

12.1 The Preventive Cleaning Services is provided on the understanding that the Equipment is in good operating condition and subject to the conditions in limited warranty terms and conditions.

12.2 The preventive cleaning service is provided in accordance with its cleaning policy. DMSS deserve the right to charge separately for the cost of additional service as deemed necessary.

12.3 The customer shall grant DMSS or authorised third party service providers at all reasonable times full access to the appliance covered by this BNPL agreement. The Client shall provide adequate working space to permit unhampered of the Equipment and DMSS shall be at liberty to start and stop the Equipment at anytime provided that the consumer is informed of DMSS’s intended actions.

12.4 A written service report shall be submitted to the client after each Preventive Cleaning Services or Inspection. Any defects observed in any part or parts of the appliance shall be reported to the Client.

12.5 Preventive cleaning Does not include:

1) Supply of accessories and consumable items

2) Upgrading of the equipment

3) Electrical work external to the equipment

4) Direct supply of electrical wiring from main switch board.

13. Warranty Policy

13.1 Daikin Malaysia Sales and Service Sdn Bhd (DMSS) warrants that the product is free from manufacturing defects from the date of installation completion under normal use & service for a period in accordance to the BNPL agreement.

13.2 The warranty includes free part(s) and free workmanship for the part replacement within the BNPL agreement.

13.3 The following conditions are expressly excluded from the limited product warranty:

i. The product unit has been tampered with, subject to misuse, negligence and damaged by consumers or unauthorised third party service provider.

ii. The product unit has not been installed, maintained or operated by an unauthorised third party service provider

iii. The product unit has undergone repairs, modifications, or dismantled by any other person prior verification or approval by DMSS.

Iv. Defects caused by abnormal voltage or the in-coming power supply is from a generator.

v. Defects caused by fire, lightning and other natural disasters or due to deviation from recommended application and installation.

vi. Defects caused by household pests such as lizard, rat, cockroach, etc.

vii. Defects caused by indoor unit installed near to sources of oil mist in which may adhere to the heat exchanger and result in heat exchange reduction, water mists and spitting, etc.

viii. Defects caused by chemical reaction, excessive heat, excessive dust, corrosive surroundings, such as cement factory, animal farm, etc.

ix. DMSS product must be installed at a location easily accessible or with sufficient space for maintenance and servicing works. Or else, DMSS reserves the right to request the third party service provider to remove and bring down the product before any maintenance or servicing works (repairs) is carried out and additional charge will be incurred.

14. General Terms and Conditions

14.1 By participating in the BNPL Programme, the consumer is deemed to have accepted and agreed to be bound by the terms and conditions set out herein and any other instructions, terms and conditions that DMSS may issue from time to time.

14.2 DMSS shall not be liable for any injuries to persons or damage to property or for any other damages or losses whatsoever suffered by the Consumer or any third party service provider arising from or as a result of any breakdown or failure of the Equipment or in anyway connected with Daikin’s Performance of the Preventive cleaning or repair services unless directly attributed by DMSS’s negligence. The Consumer shall indemnify DMSS and hold DMSS harmless against any damages or losses claims or proceedings suffered by or taken against DMSS as the case may be connection with the aforesaid.

14.3 Any claim for losses or damages suffered by the Consumer as a direct result of DMSS’s negligence in providing service hereunder shall be limited to a maximum aggregate amount of RM5,000. [the total sum payable by the Client under this agreement]

14.4 For the avoidance of doubt, the Consumer agrees that DMSS shall no liability and no claim whatsoever shall be made against DMSS for any consequential or indirect loss (including but not limited to loss of profit)

14.5 The terms and conditions set out herein shall be governed by the Laws of Malaysia and subject to the exclusive jurisdiction of Malaysian Courts.

15. Complains

15.1 Consumer can contact Daikin Call center at 1300-88-Daikin for any inquiries by using telephone and email to customer_service@daikin.com.my. DMSS shall respond to consumer within next business day.

Terms applicable for Daikin Buy Now Pay Later Programme (BNPL)

The terms and conditions in this section is only applicable for BNPL.

1 Processing fee

1.1 There is no processing fee during BNPL application.

2 Instalment period

1.1 The BNPL period shall commerce from the 1st day of the installation completion.

3 Monthly payment fee

3.1 The customer shall pay monthly instalment as stated in the invoice.

3.2 The monthly instalment shall pay using auto debit from customer credit card. If the eligible cardholder fails to settle the monthly instalment in full, the balance of the monthly instalment which remains unpaid shall be added to the credit card outstanding balance and will incur finance charges at respective prevailing rate and late payment charges (if applicable), in accordance with the terms and conditions of the cardholder agreement.

3.3 The terms and conditions herein, the general terms and conditions in the cardholder agreement and any relevant terms and conditions that bank may specify from time to time shall be read together as an entire agreement.